Frequently asked questions

Clear answers for a difficult season.

You should not have to sort through vague language to understand what is free, what is paid, and what kind of help Compassion Navigator can—and cannot—provide.

Services · pricing · boundaries · next steps

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Begin with what you need to know today.

01What is Compassion Navigator?

A grief-informed resource created by Nicole, MS, LPCC. It offers practical guidance for grief, child loss, illness, caregiving, emotional overwhelm, life transitions, and the people trying to support someone well.

02Is the website therapy?

No. The public website provides education, practical tools, and compassionate guidance. It does not diagnose, provide emergency care, or create a counseling relationship.

03Who created Compassion Navigator?

Nicole, MS, LPCC, an Ohio Licensed Professional Clinical Counselor with more than twenty years of counseling and program-leadership experience, including work with military-connected school youth. Nicole is also the mother of Xavier, who died at age 12.

04Is everything free?

Many resources are free, including educational articles, support-topic pages, What to Say guidance, coping tools, care ideas, and The First Five. The $39 Grief GPS and the three personal support services are paid.

05What is a Grief GPS?

A personalized digital guide for one real situation. It includes caring words, meaningful actions, gift or care ideas when useful, what to avoid, and a follow-up plan. It costs $39 and is delivered by email in 24–48 hours.

06What paid services are available?

Compassion Navigator offers Grief Companion Support, Personalized Gift Consultation, and Legacy Conversations. Each page explains what the service includes and where its boundaries are.

07Are these mental-health services?

No. These services offer grief-informed education, practical help, remembrance, or non-clinical companionship. They do not diagnose or treat a health condition and are not crisis services.

08Where should I begin?

Start with the situation closest to what you are carrying. You can browse support topics, open The First Five, find words for a difficult conversation, or look specifically at child-loss support.

09What is grief?

Grief is a whole-person response to loss. It can affect emotions, sleep, appetite, concentration, the body, relationships, faith or meaning, work, and daily routines. It is more than sadness and rarely moves in a straight line.

10What is grief brain?

Grief brain describes common difficulty with attention, memory, decisions, word-finding, and mental clarity after a loss. Stress, poor sleep, emotional load, medication effects, and health conditions can overlap, so new or concerning symptoms should be evaluated rather than automatically blamed on grief.

11What is complicated or prolonged grief?

Some grief remains intensely disruptive and makes it difficult to function, accept the loss, reconnect with life, or feel safe. This is not a moral failure. A grief-informed clinician can assess what kind of support fits.

12How long does grief last?

There is no universal timeline. Grief often changes shape and arrives in waves. Support may be useful at any point—including months or years after a death.

13When should I seek professional help?

Consider professional support when grief or stress is disrupting daily functioning, sleep, work, relationships, or self-care; when you are relying on substances to cope; when symptoms feel unmanageable; or simply when you want informed support.

14Do I need an account?

No account is required to browse the public educational resources.

15How should I use these guides?

Choose one page that matches what feels hardest today. Read slowly, try only what feels manageable, and return later if needed. The guides provide education and support, not diagnosis or individualized treatment.

16May I share these pages?

Yes. Share links with relatives, friends, schools, workplaces, faith communities, or anyone trying to support a grieving person. Please share the original page rather than copying or selling the material as your own.

17What should I do in a crisis?

Compassion Navigator is not a crisis service. If there is immediate danger, call 911 or go to the nearest emergency room. In the United States, call or text 988 for 24/7 crisis support.

Still unsure?

Start with one sentence.

Tell Nicole what happened or what you are trying to do. She will point you toward a fitting free resource or paid option without pressure.

Contact Nicole