Clear expectations
Personalized Grief GPS policies
What is included, when it arrives, and what happens if something needs to change.
What you receive
One personalized 5–7 page PDF for one person or family, one primary situation, and one intended purpose. It includes ready-to-use words, practical actions, gentle cautions, and a continuing-care plan.
Turnaround
Delivery within 24–48 business hours after payment and a complete intake. Weekends and U.S. federal holidays do not count unless Nicole confirms otherwise.
One included refinement
One small factual or wording refinement is included when requested within seven calendar days. A new situation, additional recipient, or substantially different plan requires a new purchase.
Refund before work begins
A full refund is available when requested before personalized work begins.
After personalized work begins
Because this is customized digital work, it is non-refundable after creation begins, except when Compassion Navigator cannot deliver the purchased service or applicable law requires otherwise.
If delivery is delayed
If the promised delivery window cannot be met, you may accept a revised delivery time or choose a full refund.
Educational and non-clinical scope
Grief GPS provides education, language, practical ideas, and follow-up planning. It is not counseling, diagnosis, medical care, legal advice, or crisis response. No emotional, relationship, health, or other outcome is guaranteed.
Privacy
Share only what is needed. Do not submit medical records, payment-card information, Social Security numbers, or unnecessary identifying information. Email is not appropriate for highly sensitive records.
Emergencies
If anyone may be in immediate danger, call 911 or go to the nearest emergency room. In the United States, call or text 988. Do not wait for a website or email response.